🌿 About Us
What is Whisper of Botanicals?
What is Whisper of Botanicals?
Whisper of Botanicals is a Canadian online shop focused on DIY skincare ingredients, accessories, containers, tools, and educational content. Our approach is beginner-friendly, transparency-focused, and designed to help people make more informed choices about what they put on their skin.
What makes Whisper of Botanicals different?
What makes Whisper of Botanicals different?
We are building a one-stop shop for DIY skincare in Canada with a strong focus on:
- thoughtful ingredient curation
- beginner-friendly guidance
- bilingual support and content
- premium glass packaging
- simple, low-noise routines and recipes
- a calmer, more educational shopping experience
Are you a Canadian company?
Are you a Canadian company?
Yes. Whisper of Botanicals is a British Columbia-based company.
Do you have a physical store?
Do you have a physical store?
No. We are an online-first business and do not operate a public retail location.
Can I visit your office or pick up my order there?
Can I visit your office or pick up my order there?
No. Our registered office is not a retail location, does not accept visitors, and is not a pickup point.
Do you ship from Canada?
Do you ship from Canada?
Yes. Orders are prepared and shipped from the Metro Vancouver area in British Columbia.
Do you ship outside Canada?
Do you ship outside Canada?
Not at this time. We currently sell and ship within Canada only.
Why do you focus on DIY skincare?
Why do you focus on DIY skincare?
We believe many people want more clarity and control over the ingredients they use. DIY can be a thoughtful way to build simple routines, understand ingredient functions, and avoid unnecessary complexity.
Are you only for advanced DIY makers?
Are you only for advanced DIY makers?
No. Beginners are a core part of who we serve. We aim to make DIY skincare feel far less intimidating with practical guidance, simpler product choices, and more accessible education.
Do you also offer ready-to-use products?
Do you also offer ready-to-use products?
Yes, even if our focus is DIY ingredients, tools, and educational support. We offer select ready-to-use personal care products, or products usually used in DIY recipes that can be used alone.
Why is glass packaging important to you?
Why is glass packaging important to you?
Glass aligns with our brand philosophy of a more thoughtful, lower-plastic skincare experience. It limits microplastic exposition, is reusable, and supports the kind of ingredient-first, minimalist experience we want to offer.
🧴 DIY Skincare Basics
What does DIY mean?
What does DIY mean?
DIY means “do-it-yourself.” In our context, it refers to creating, mixing, diluting, or preparing cosmetic and personal care products at home using ingredients, tools, containers, and guides.
Is DIY skincare safe?
Is DIY skincare safe?
DIY skincare can be safe when approached carefully. Good DIY practice includes reading instructions, using clean tools, following guidance, measuring accurately, patch testing, storing products properly, and avoiding unnecessary complexity.
Can I mix oils and water together?
Can I mix oils and water together?
Oil and water don’t naturally mix. Some recipes may appear blended temporarily but will separate over time — this is normal. Shake well before each use.
Why don’t you sell emulsifiers?
Why don’t you sell emulsifiers?
We focus on simple, beginner-friendly DIY. Emulsifiers are often highly processed and require more advanced formulation knowledge and preservation systems.
Is your content medical advice?
Is your content medical advice?
No. Our content is educational and informational only. We do not provide medical advice, diagnosis, or treatment.
Are your ingredients finished skincare products?
Are your ingredients finished skincare products?
Not always. Several products sold on our site are ingredients or formulation components rather than finished consumer-ready skincare. Some require dilution, blending, or proper formulation before safe use.
Can I apply any ingredient directly to my face?
Can I apply any ingredient directly to my face?
Not necessarily. Some ingredients can be used more directly, while others should be diluted, blended, or used only in specific ways. Always read the product page and safety guidance before use.
How simple should beginner DIY be?
How simple should beginner DIY be?
Very simple. In most cases, simpler is better. Beginners usually do best with low-complexity recipes, a small number of ingredients, and clear routines rather than elaborate formulas.
Do I need to know cosmetic chemistry to start?
Do I need to know cosmetic chemistry to start?
No. You do not need advanced formulation knowledge to begin. You do need to follow directions carefully, use common sense, and stay within beginner-friendly guidance.
What basic tools do I need for DIY skincare?
What basic tools do I need for DIY skincare?
Most beginners only need a few essentials, such as clean mixing tools, small containers, measuring tools, and labels for their finished creations.
Why are labels useful for DIY creations?
Why are labels useful for DIY creations?
Labels help you track what you made, when you made it, and what is inside. This is one of the easiest ways to make home DIY feel more organized and safer.
Do I need a scale?
Do I need a scale?
For some DIY projects, yes. A scale helps improve accuracy, especially when working with small quantities or ingredients that should be measured more precisely.
Can I improvise a recipe?
Can I improvise a recipe?
Beginners should be cautious about improvising. Small changes can affect stability, texture, preservation, and skin tolerance. It is best to stay close to trusted guidance.
Can I mix lots of actives together?
Can I mix lots of actives together?
We do not recommend that approach for beginners. More ingredients does not automatically mean better results. Overcomplicated DIY is often where people run into irritation or confusion.
Do I need preservatives?
Do I need preservatives?
It depends on what you are making. Water-based products are generally more preservation-sensitive than oil-based or anhydrous products. Preservation should never be treated casually.
Can I reuse empty containers?
Can I reuse empty containers?
Yes, if they are appropriate for reuse and properly cleaned and dried. Reuse is one of the nice advantages of glass packaging.
How long do DIY creations last?
How long do DIY creations last?
That depends on the ingredients, whether water is present, the storage conditions, the hygiene of the process, and whether preservation is appropriate.
Should I make large batches at home?
Should I make large batches at home?
Usually, smaller batches are the better choice, especially for beginners. They are easier to use up, easier to track, and reduce waste if something does not work well for you.
📦 Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship within Canada only.
Do you ship to the United States?
Do you ship to the United States?
No. We do not currently sell or ship to the United States.
Do you support international shipping?
Do you support international shipping?
Not at this time.
How long does processing take?
How long does processing take?
Most orders are prepared and shipped within 1 business day, Monday to Friday, excluding statutory holidays in British Columbia.
During launches, promotions, holidays, or other high-volume periods, processing may take an additional 1 to 3 business days.
How will I know my order shipped?
How will I know my order shipped?
You will receive a shipping confirmation email once your order leaves our facility.
When will I get tracking?
When will I get tracking?
Tracking is sent by email when available. It can take a little time for tracking to begin updating after the label is created.
How are shipping carriers chosen?
How are shipping carriers chosen?
Shipping options and rates are shown at checkout. The carrier may be selected based on destination, parcel size, and delivery speed.
How long does delivery take?
How long does delivery take?
Estimated delivery timelines are shown at checkout. Actual transit time depends on your location and the shipping method selected.
Are remote areas handled differently?
Are remote areas handled differently?
Yes. Remote, rural, island, ferry-access, or extended delivery areas may involve longer delivery times or higher shipping costs.
What if my destination costs much more to ship?
What if my destination costs much more to ship?
If the actual carrier cost for your destination substantially exceeds the standard amount charged at checkout, we may contact you before shipment to confirm an added fee or offer cancellation for a full refund.
What if I entered the wrong address?
What if I entered the wrong address?
Please contact us as soon as possible
If the order has not already shipped, we will do our best to help, but changes cannot be guaranteed, especially because orders may be processed before customer service messages are reviewed.
What happens if my order is returned because of an incorrect address?
What happens if my order is returned because of an incorrect address?
If an order is returned because the shipping address was incorrect or incomplete, you may be responsible for reasonable reshipping costs.
What does “delivered” mean?
What does “delivered” mean?
A shipment is generally considered delivered when carrier tracking shows delivery to the address provided at checkout, including places such as a front door, porch, mailroom, concierge, parcel locker, or community mailbox.
Do you require signatures?
Do you require signatures?
Most of the time, no. For certain orders, such as higher-value shipments, we may require a signature or use a delivery service level we consider appropriate.
Can I use a freight forwarder or reshipper?
Can I use a freight forwarder or reshipper?
No. Orders intended for export through freight forwarders, reshippers, or mail-forwarding services may be refused or cancelled.
What if I ship to a forwarding address in Canada anyway?
What if I ship to a forwarding address in Canada anyway?
If delivery is completed to a forwarding address, delivery is considered complete there. After that point, we are not responsible for export-related issues, losses, delays, or foreign compliance problems.
↩️ Returns & Order Issues
Do you accept returns?
Do you accept returns?
As a general rule, no.
For hygiene and safety reasons, we do not accept returns or exchanges for products sold on the site.
Are all sales final?
Are all sales final?
Yes, in the sense that we do not accept standard returns or exchanges for hygiene-sensitive products. That said, if something is wrong, we review issues case by case.
What if I received the wrong item?
What if I received the wrong item?
Contact customer support through the Customer Service page with your order number, a clear description of the issue, and photos where relevant.
What if my order arrived damaged?
What if my order arrived damaged?
Please contact us promptly and include your order number plus photos of the outer box, shipping label, inner packaging, and affected item.
How fast do I need to report visible shipping damage?
How fast do I need to report visible shipping damage?
Visible shipping damage should be reported within 48 hours of delivery whenever possible.
How fast do I need to report concealed damage?
How fast do I need to report concealed damage?
Concealed damage should be reported within 7 days of delivery whenever possible.
What if my item seems defective on arrival?
What if my item seems defective on arrival?
Please contact us promptly. If a product appears defective upon receipt, such as leakage caused by packaging failure, we will review the issue and work toward an appropriate solution.
What happens if my package is lost in transit?
What happens if my package is lost in transit?
If tracking has stopped updating or the package appears lost in transit, contact us promptly. We may offer a replacement or refund after carrier investigation or an appropriate waiting period.
What if tracking says delivered but I cannot find the package?
What if tracking says delivered but I cannot find the package?
Contact us right away. We can help with reasonable next steps, such as checking the address details or initiating a carrier inquiry.
What remedies do you offer if there is a problem?
What remedies do you offer if there is a problem?
Depending on the situation, remedies may include a replacement, reshipment, or refund to the original payment method.
How long do refunds take?
How long do refunds take?
If a refund is approved, it is issued to the original payment method. It usually appears within 5 to 10 business days, depending on the payment provider.
Should I mail the product back myself?
Should I mail the product back myself?
No. Do not mail anything back unless we give you written instructions.
Can late notice affect my claim?
Can late notice affect my claim?
Yes. Late notice can reduce our ability to investigate a shipping or product issue and may affect the remedy, subject to applicable law.
🛒 Ordering & Checkout
Can I cancel or modify an order?
Can I cancel or modify an order?
Because orders are processed quickly, it is usually difficult to cancel or modify an order once it has been placed.
If you need to request a change, please contact us as soon as possible through the Customer Service page.
If the order has not yet been processed or shipped, we will do our best to help, but changes cannot be guaranteed, particularly because orders may be processed before customer service messages are reviewed.
When is my order officially accepted?
When is my order officially accepted?
Submitting an order is an offer to purchase. Order acceptance generally occurs when shipment is confirmed or the order is otherwise accepted.
Can an order be cancelled or refused by the shop?
Can an order be cancelled or refused by the shop?
Yes. Orders may be refused, limited, or cancelled for reasons such as suspected fraud, inventory issues, export concerns, pricing errors, or technical issues.
What currency do you use?
What currency do you use?
Prices are shown in Canadian dollars by default, or in the currency displayed at checkout if applicable.
Are taxes charged?
Are taxes charged?
Applicable taxes are shown before you submit payment.
What happens if there is a pricing or description error?
What happens if there is a pricing or description error?
If a pricing, description, or availability error is identified after you order, the order may be cancelled and refunded, or you may be invited to place a new order at the corrected price.
What payment methods do you accept?
What payment methods do you accept?
Currently, we accept these payment methods:
- Visa (Credit & Debit)
- Mastercard (Credit & Debit)
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Do you store full card numbers?
Do you store full card numbers?
No. Payments are handled securely by payment providers, and full payment card numbers are not stored by us.
Can I use more than one discount code?
Can I use more than one discount code?
Usually not unless the promotion specifically says otherwise. Discount codes may be limited by product, time period, customer, or order.
Do you offer promotions or giveaways?
Do you offer promotions or giveaways?
We may. Promotions are governed by their own stated terms and may be modified or ended at any time.
Are promotions available in Québec?
Are promotions available in Québec?
Some promotions may exclude Québec residents or involve additional requirements, depending on the promotion and applicable law.
Do you sell gift cards?
Do you sell gift cards?
Currently no, but we may in the future.
If they are, any specific terms will be shown at the time of purchase.
Do you offer subscriptions?
Do you offer subscriptions?
Currently no, but we may in the future.
In this case, the specific billing and cancellation terms will be shown at checkout and in the order confirmation.
⚠️ Ingredient Safety
Should I patch test?
Should I patch test?
Yes. Patch testing is strongly recommended before using a new ingredient, blend, or finished product.
What if my skin becomes irritated?
What if my skin becomes irritated?
Stop using the product or preparation and avoid further use until you better understand the cause. If needed, seek advice from a qualified professional.
Are your products for external use only?
Are your products for external use only?
Unless a product is clearly labeled otherwise, products are intended for external cosmetic use only.
Can your products be ingested?
Can your products be ingested?
No. Do not ingest products unless something is explicitly sold and labeled for that purpose.
Can I use products around my eyes?
Can I use products around my eyes?
Use caution. Avoid contact with eyes and mucous membranes unless a product is specifically intended for such use.
Are your ingredients suitable for sensitive skin?
Are your ingredients suitable for sensitive skin?
Most are, but suitability depends on the specific ingredient, concentration, and the individual. Sensitive skin users should keep routines simple and patch test carefully.
Do fragrances matter?
Do fragrances matter?
We generally prefer a more minimalist, lower-fragrance approach. Simpler formulas can often be more approachable, especially for people who prefer low-noise routines.
Do you sell essential oils?
Do you sell essential oils?
Some essential oils may be offered as raw ingredients. They should be treated with care and used appropriately. They are not automatically suitable for everyone.
Are essential oils beginner-friendly?
Are essential oils beginner-friendly?
Not always. Essential oils can be irritating when used improperly, and some are better approached cautiously or avoided altogether by beginners.
What about acids and active ingredients?
What about acids and active ingredients?
Acids and other active ingredients require extra care. They may not be suitable for all skin types and can cause irritation if used incorrectly.
Can I use your products if I am pregnant or nursing?
Can I use your products if I am pregnant or nursing?
If you are pregnant, nursing, managing a health condition, or unsure whether an ingredient is suitable for you, consult a qualified professional before use.
Can I use your products if I have allergies?
Can I use your products if I have allergies?
People with allergies or sensitivities should read product information carefully, patch test, and use extra caution. When in doubt, seek professional advice.
Should I keep ingredients away from children and pets?
Should I keep ingredients away from children and pets?
Yes. Keep products and DIY preparations out of reach of children and pets.
Who is responsible for the DIY product I make at home?
Who is responsible for the DIY product I make at home?
You are responsible for the formulas, blends, mixtures, and preparations you create using the products you purchase from us.
Do you supervise how customers use ingredients?
Do you supervise how customers use ingredients?
No. Once products are delivered, we do not supervise or control how they are combined, diluted, stored, or used.
🫙 Products & Packaging
What kinds of products do you sell?
What kinds of products do you sell?
We offer cosmetic ingredients, DIY accessories, containers, tools, packaging, kits, bundles, wellness accessories, and select ready-to-use personal care products.
Why do you use glass packaging only?
Why do you use glass packaging only?
We choose glass to reduce exposure to microplastics and potential endocrine disruptors, while also offering a more stable and reusable packaging option.
Are your labels bilingual?
Are your labels bilingual?
Yes. We aim to provide bilingual English and French labeling and product information, as required by Health Canada.
What is a lot or batch code?
What is a lot or batch code?
A lot or batch code helps identify a specific production run. It supports traceability and quality control.
Why does traceability matter?
Why does traceability matter?
Traceability helps support better quality management, customer support, and faster action if there is ever a product issue, safety notice, or recall.
Why do you use QR codes?
Why do you use QR codes?
Where appropriate, packaging may include QR codes linking to additional product information, care pages, recipes, or compatible resources.
Why do some products look simple or minimalist?
Why do some products look simple or minimalist?
Minimalism is intentional. We prefer clarity over clutter and practical usefulness over unnecessary extras.
Can appearance or texture change during shipping?
Can appearance or texture change during shipping?
Sometimes, yes. Temperature, humidity, and transit conditions can slightly affect how some products look or feel without necessarily making them defective.
💻 Website Use
Do I need an account to order?
Do I need an account to order?
No, but account features are available for convenience.
Can I post reviews, comments, photos, or videos?
Can I post reviews, comments, photos, or videos?
You may be able to submit user content such as reviews or photos, subject to our site rules and policies.
What happens when I submit a review or photo?
What happens when I submit a review or photo?
By submitting user content, you give Whisper of Botanicals permission to use, reproduce, publish, display, and adapt that content for business purposes, including marketing, subject to applicable law.
Can I submit photos of other people?
Can I submit photos of other people?
Only if you have the necessary rights and, where applicable, the person’s consent for commercial or marketing use.
Can I copy text or images from your site?
Can I copy text or images from your site?
No. Site content, branding, imagery, and design are protected by intellectual property rights and may not be copied or reused without permission, except where allowed by law.
🔒 Personal Information
What personal information do you collect?
What personal information do you collect?
Depending on how you interact with the site, we may collect contact details, order information, account information, messages you send us, technical and device information, browsing activity, and related usage data.
Do you collect information automatically?
Do you collect information automatically?
Yes. Like many ecommerce sites, we may collect certain technical and usage information automatically through cookies, pixels, logs, and similar technologies.
Do you use cookies?
Do you use cookies?
Yes. Cookies and similar technologies may be used for site functionality, preferences, analytics, performance measurement, fraud prevention, and marketing.
Can I control cookies?
Can I control cookies?
Yes. Where available, you can manage cookie preferences through our site tools, your browser settings, or relevant advertising platform settings.
Do you use profiling or personalized advertising?
Do you use profiling or personalized advertising?
We may use automated tools to analyze browsing or purchasing behavior, personalize marketing, and improve campaigns. We do not use automated decision-making that produces legal or similarly significant effects on individuals.
Do you sell personal information?
Do you sell personal information?
We do not sell personal information for monetary consideration. However, some data sharing with advertising platforms for targeting or measurement may be considered “sharing” under some laws.
Who do you share personal information with?
Who do you share personal information with?
We may share personal information with service providers and partners who help us operate the business, such as ecommerce, payment, shipping, analytics, fraud prevention, and marketing providers.
Is my information processed by Shopify?
Is my information processed by Shopify?
Yes. Our store is hosted on Shopify, and personal information may be processed by Shopify and certain service providers that support store operations.
Is my information ever processed outside Canada?
Is my information ever processed outside Canada?
It may be. Personal information can be transferred to and processed in jurisdictions outside your province or country, including the United States, where some service providers or partners operate.
How long do you keep personal information?
How long do you keep personal information?
We retain personal information only as long as needed for the purposes described in the Privacy Policy, including customer support, order fulfillment, legal compliance, and recordkeeping.
How do you protect personal information?
How do you protect personal information?
We use reasonable administrative, technical, and physical safeguards. That said, no internet transmission or storage method is completely secure.
Can I access or correct my personal information?
Can I access or correct my personal information?
Depending on your province and the circumstances, you may have privacy rights such as access, correction, withdrawal of consent, deletion in certain cases, and information about how data is used or shared.
Do Québec residents have additional privacy rights?
Do Québec residents have additional privacy rights?
Yes. Québec residents may have additional rights under applicable law, including rights related to profiling information, portability where applicable, and certain de-indexation or dissemination requests.
How do I make a privacy request?
How do I make a privacy request?
Please contact us through the Customer Service page and indicate that your message is a Privacy Request.
How long does a privacy request take?
How long does a privacy request take?
We generally respond within 30 days of receiving a complete request, subject to extensions permitted by law.
Can I unsubscribe from marketing emails or texts?
Can I unsubscribe from marketing emails or texts?
Yes. You can unsubscribe using the link in the message or the opt-out instructions provided.
Can I opt out of order confirmations or shipping emails?
Can I opt out of order confirmations or shipping emails?
No. Transactional messages such as order confirmations, shipping updates, and security-related messages are not marketing communications and cannot generally be opted out of while the transaction is active.
What if I have concerns about how my data is handled?
What if I have concerns about how my data is handled?
Contact us first through the Customer Service page and identify the issue as a privacy matter. If the issue cannot be resolved, you may also contact the appropriate privacy regulator.
💬 Customer Support
How do I contact Whisper of Botanicals?
How do I contact Whisper of Botanicals?
Please use the Customer Service page on our website for questions about orders, shipping, products, account support, privacy, and general inquiries.
Why do you prefer the contact form?
Why do you prefer the contact form?
Using the Customer Service page helps ensure your message is documented and directed to the right person more efficiently.
How long does support take to reply?
How long does support take to reply?
Our standard response goal is 1 to 2 business days, Monday to Friday, excluding statutory holidays in British Columbia.
What should I include when contacting support about an order issue?
What should I include when contacting support about an order issue?
Include your order number, a clear description of the issue, and photos when relevant.
Can I send returns or packages to your office address?
Can I send returns or packages to your office address?
No. No returns or packages should be sent to our registered office or any other address unless you have received written authorization.
What happens to unauthorized packages?
What happens to unauthorized packages?
Unsolicited shipments may be refused or discarded without liability.
How do I contact you about a privacy issue?
How do I contact you about a privacy issue?
Use the Customer Service page and clearly state that it is a Privacy Request.
How do I contact you about partnerships or media?
How do I contact you about partnerships or media?
Use the Customer Service page and clearly indicate that your message is about partnerships, media, or collaboration.
⚠️ Product Recalls
What happens if there is a recall or safety notice?
What happens if there is a recall or safety notice?
If a product is subject to a recall or safety notice, customers should follow the instructions provided by Whisper of Botanicals, the manufacturer, or the relevant regulator.
Will customers be contacted if there is an important safety issue?
Will customers be contacted if there is an important safety issue?
That is one reason accurate contact information matters. If needed, we may use the contact information on file to share recall or safety updates.
Do you keep track of product batches?
Do you keep track of product batches?
Yes. Batch and lot traceability are part of our quality-focused approach.
Can you investigate product issues by batch?
Can you investigate product issues by batch?
Where relevant, yes. Batch information can help support product issue review and quality investigation.
🌱 Beginner Tips
I am completely new to DIY. Where should I start?
I am completely new to DIY. Where should I start?
Start simple. Choose a small number of ingredients, read product guidance carefully, patch test, and avoid changing too many variables at once.
What is the biggest beginner mistake?
What is the biggest beginner mistake?
Usually, trying to do too much too soon. Overcomplicating formulas, ignoring safety guidance, or assuming “natural” always means “gentle” can create problems.
What is the best way to get good results from DIY skincare?
What is the best way to get good results from DIY skincare?
Keep it clean, keep it simple, measure carefully, patch test, label what you make, and pay attention to how your skin responds over time.
What should I do if I am unsure about a product?
What should I do if I am unsure about a product?
Read the product page, check the guidance provided, and contact customer support before using it if anything is unclear.
📋 Product Standards
Are your products handled in line with Canadian requirements?
Are your products handled in line with Canadian requirements?
Yes, our products are handled in line with Canadian cosmetic requirements (Canada Health), including labeling and notification obligations.
Are your products sold as drugs or natural health products?
Are your products sold as drugs or natural health products?
No. Our products are sold as cosmetics and/or cosmetic ingredients.
Do you make medical or therapeutic claims?
Do you make medical or therapeutic claims?
No. Any benefits we describe are intended to be plain-language cosmetic or general educational information.
Do your products include batch tracking?
Do your products include batch tracking?
Yes. Batch or lot tracking is part of our quality and traceability approach.
Do you keep supplier or safety documentation?
Do you keep supplier or safety documentation?
Yes, where relevant, we maintain documentation that supports quality, traceability, and product handling.
Will labels include ingredient names?
Will labels include ingredient names?
Yes, where applicable, labels are designed to include appropriate ingredient information and other required product details.
Why do you avoid exaggerated claims?
Why do you avoid exaggerated claims?
Because we want our brand to feel trustworthy, calm, and grounded. We prefer simple, useful guidance over overpromising.
Still Need Help?
If your question isn’t answered here, we’re here to help.
Reach out anytime and we’ll do our best to assist.
Learning Center
Find simple guides on skin, ingredients, and recipes.
Learn beginner-friendly DIY skincare.
